What Our Guests Are Saying
We haven’t yet gone on our vacation, but so far the customer service has been STELLAR! I called the rental office with a question about our upcoming stay. I spoke with Tammy and explained that a member of our family is oxygen dependent and unable to walk long distances through sand or maneuver up and down steps. I was planning to rent a beach wheelchair, so I needed to know if the beach access closest to our rental home was flat or had steps over a dune. Tammy immediately emailed the maintenance manager, Mike to see if he could help. Not only was Mike able to answer my question, but he also went above and beyond my expectations by driving to the rental location and taking pictures of both the beach access and the distance from our house to the ocean path which Tammy in turn emailed to me, and did I mention that all of this happened in less than two hours... on a Sunday. I am just blown away with the quality and timelines of the customer service. I know or vacation will be simply amazing.
From start to finish, our experience was simply amazing. We were there to celebrate my 50th birthday and 20 year anniversary so this was a very special family trip. The property was very well maintained; was exactly as advertised and even better; the perfect private community with a short walk to the beach. We are already planing our next trip. 100% top notch experience!!!
This company has been one of the nicest and easiest companies to work with. You can tell they care about you and your vacation. They don’t rush you off the phone and explain what you should bring in great detail. We own our own business in Indiana, PA and would want them on our team. We will always go through this group and tell all our friends about them. May this company be blessed for their kindness and love for people.
Patrick came out to help us today with a few things at the house. He was amazing, patient, kind and so helpful. Just wanted you to know you have a wonderful employee. We love the house, thanks so much. 7/26/21 (OSB-2)
Shoreline OBX and Beach Attitude home were top notch. We had a couple mishaps along the way (an active wasps nest and an elevator issue) and Shoreline OBX responded via email/phonecall within the hour and had a technician there same day. The home itself does not compare to other rentals. We have stayed at other homes and there were countless issues. The homeowner clearly takes pride in their home and makes sure everything within the home is top of the line. Cleaning crew is very thorough and does a spectacular job. Rent Beach Attitude through Shoreline OBX, you will not regret it. 6/14/2022 (OSO-8)
The house was beautiful and clean! Minor maintenance issues were promptly taken care of by your maintenance staff! Patrick, your maintenance mechanic, was professional, courteous, personable and knowledgeable! He did an outstanding job! We really enjoyed our family reunion/vacation! Thank you to your staff! The entire experience was very professionally handled! 8/18/22 (OSO-7)